Professional Boundaries & Communication Policy
Communication hours
Messages are responded to during business hours: Monday–Friday, 8:30 am–5:00 pm AWST.
Messages sent outside these hours will be responded to on the next business day.
Respectful communication
Clear, respectful communication is expected at all times.
Repeated messaging, demands for immediate responses, or communication outside agreed expectations may result in services being paused or discontinued.
Abuse, harassment, or conduct that undermines professional boundaries will not be tolerated and may lead to termination of services.
Scope of service for tutoring sessions include:
Direct teaching time with the student.
Preparation of session materials.
Services not included in standard session fees (and billed separately) include, but are not limited to:
Reading or editing documents outside allocated session time.
Detailed written feedback on lengthy documents.
Consultations or meetings with third parties (e.g., other teachers, therapists, or guardians) beyond brief, scheduled check-ins.
Additional preparation requested at short notice.
Cancellations & missed sessions
Sessions are booked and secured for the full term.
A minimum of 24 hours’ notice is required for cancellations or changes.
Sessions cancelled with less than 24 hours’ notice will be charged in full.
If I am unwell and must cancel a session, you will be offered one of the following:
A full refund for that session;
A make-up session at a mutually agreed time; or
A tailored work pack to complete at home.
Reports & consultations
Brief session summaries may be provided where appropriate; please contact me for fees.
Detailed reports and in-depth consultations are offered as additional paid services and must be requested and scheduled in advance; please contact me for fees.
Fees and turnaround times will be provided on request.
Handover requests
A brief written summary may be provided at the conclusion of tutoring; please contact me for fees.
Extended reports or direct communication with new tutors/educators are not included in standard tutoring and must be booked as a paid service.
Right to discontinue services
I reserve the right to discontinue services where professional boundaries are not respected, including but not limited to repeated breaches of this policy, abusive behaviour, or persistent failure to meet payment or scheduling obligations.
If services are discontinued, outstanding fees for completed sessions remain payable.
Payment & scheduling notes
Payment terms, scheduling procedures and any applicable late fees are outlined in the service agreement and invoice details provided at booking.
Please ensure contact details and preferred communication methods are kept up to date to avoid missed notices.
How to request additional services or reports
Please contact me during business hours to discuss required additional services, obtain a quote, and arrange scheduling.
If you have questions about this policy or need clarification, please contact me during business hours.